How Long Will I Have to Wait for My Prescription?
After a Babylon provider sends the prescription to your preferred pharmacy, you are typically able to collect it from the chosen location within an hour.
I am at the Pharmacy and My Prescription is Not Here. What Can I Do?
We apologize for the delay in being able to pick up your medication. Although it's rare, we sometimes have technical issues that delay us in sending over your prescription information to the pharmacy.
If the pharmacy cannot find the information for your prescription, please call our Support team at 1 (800) 475-6168 and they will ensure that it is sent over promptly.
Can My Prescription be Transferred To Another Pharmacy?
If you need to transfer your prescription to another location, please contact the original pharmacy and request an electronic prescription transfer. By calling the pharmacy directly, it will reduce the potential for duplicate prescriptions at multiple pharmacies.