If you can no longer attend your appointment and would still like to speak with a health care provider, you can book a new appointment with the Babylon App. You can cancel your old appointment by following these steps:
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Open Babylon
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Go to Me > Notifications or Home > Recent
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Go to your appointment notification
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Tap Cancel appointment > Confirm cancellation reason
Please ensure you have good Wi-Fi or mobile internet connection before the time of your appointment.