First, make sure you have a reliable and secure Wi-Fi or at least 4G connection at the time of your appointment.
If your care provider can’t see or hear you, ensure you have allowed Babylon to access your microphone and camera. You can do this in the settings section of your mobile device.
If you can’t see or hear your care provider:
- Ensure that your volume is loud enough to hear the health care provider
- Please also ensure you have reliable and secure Wi-Fi or mobile internet availability
If you continue to experience issues, please contact our Support team at 1 (800) 475-6168 or via email at email@example.com and one of our representatives will be in contact to assist you.