First, make sure you have a reliable and secure Wi-Fi or 4G connection at the time of your appointment.
The care provider can’t see me or hear me
- Ensure you have allowed Babylon to access your microphone and camera
- You can do this in the settings section of your mobile device
I can’t see or hear the care provider
- Ensure that your volume is loud enough to hear the health care provider
- Please also ensure you have reliable and secure Wi-Fi or mobile internet availability
- If you continue to experience issues, please email email@example.com and a member of our support team will be in contact to assist you