We’re sorry to hear your provider didn’t call at your appointment time. Occasionally things outside a provider’s control can cause a delay, such as needing to take longer with another patient. Whenever possible, we’ll let you know if your provider is going to be more than a few minutes late.
If you haven’t received any notification about a delay and your appointment time has passed, please contact our Support team at 1 (800) 475-6168 or via email at firstname.lastname@example.org. One of our representatives will investigate and help reschedule your appointment.