Babylon strives to put healthcare in the hands of as many people as possible. In order to achieve this, Babylon needs to ensure clear and defined expectations of our members and practitioners. The enforcement of the policy will allow for the reduction of no show and cancelation rates & increase the appointment availability for our members.
Definitions in the Policy
No show: The member does not attend their scheduled appointment.
Cancellation: The member cancels appointment less than 4 hours from appointment time.
A/V tech issue: It is determined that no show or cancellation status was due to technical difficulties and not a result of either member or provider.
Practitioners: Physicians (general medical & behavioral health) who provide continuing medical care.
No Show and Cancellation Policy
The scope of this policy is to monitor and manage appointment no-shows and late cancellations initiated by members.
If a member cancels less than 4 hours prior to the appointment six times in 12 months, the member may be dismissed from the practice.
If a member has 3 no-shows within a six month period, they may be dismissed from the practice. Reports will be used to determine the number of no show and cancellations as well as to reschedule members.
Prior to scheduling an appointment, all members will be able to view the No Show and Communications Agreement (Addendum A). This document states that in order to cancel an appointment, members are required to cancel through the booking app, call, or leave a message with Support at least 4 hours before their appointment time. If a member cancels less than 4 hours prior to the appointment six times in 12 months, the member may be dismissed from the practice. Additionally, If a member has 3 no-shows within a six month period, they could be dismissed from the practice. All dismissals have to be approved by the practitioners.
Please click on this link to view the No Show and Cancellation Policy Google Document.